How does delivery work?

✔︎  You’ve made an order, the sun is shining and the mozzies are buzzing with fear in the background knowing your Mozzie Patches are on the way - now what?

Once an order is placed, our team will carefully collect your Mozzie Patches with help from mother natures ingredients and package it with care , so please allow up to 24 hours for our team to pick and pack your order. All orders are sent when all items are ready in full - this means that if you have a pre-order item in your order, all items will wait until that latest item is available and then will be sent out at the same time.

Your Mozzie patches will then be sent via Australia Post, and then it should be safely in your patiently waiting hands within 2-8 business days**. Next day delivery will be available for select Brisbane metropolitan areas via our private courier providers (please let us know if same day delivery is required in select Brisbane areas as we may be able to offer this service for free depending on your location!)

As soon as your order is sent you will receive a shipping confirmation email from us.

Although we require a signature on delivery, due to possible COVID-19 limitations this is at the discretion of the Australia Post’s delivery driver and they may leave your package in a safe place, or take it to your nearest post office if you are not home.

*Please note: We send via signature required post to ensure safe delivery - if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.

**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!

Do you have a returns policy?

✔︎ Sorry for all the boring legal talk but take a minute to have a read of our return policy. We will do everything we can to ensure a solution is agreed upon, so please contact us regarding your return first via email and one of our awesome Aussie team members will make sure you are looked after.

We offer free returns for 30 days from date of delivery/receiving of order. However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:

1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.
2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty. If the item is faulty we will give you a full refund.
3. Item(s) must be in the original packaging, which must be in original condition. This includes un opened packages.

please provide a photo of your item prior to sending it back to us so we can assess the condition.

*Please note: If you are returning one of your packages from a bundle, your order is no longer valid at that bundle pricing.